Complaints

St Vincent’s Primary School welcomes feedback and takes seriously any complaints that may be raised.

St. Vincent’s regards its child safety and protection responsibilities with the utmost importance, and as such is committed to providing the necessary resources to ensure compliance with all relevant child protection laws and regulations to maintain safe and supportive school physical and online environments for all children and young people.

Most issues causing concern in schools can be handled quickly and in an informal manner. These issues can usually be resolved through informal discussions with appropriate staff members. For more complex complaints, the Principal or Assistant Principal will be able to receive a complaint and work to resolve this with you. All complaints will be dealt with fairly, effectively, impartially, confidentially and quickly.

For formal complaints, St Vincent's guiding principles for resolution are underpinned by the Catholic Education Complaints policy, click here. To submit a formal complaint the following options are available:

• Sending an email to the Principal: rachel.smith@cg.catholic.edu.au
• Telephoning the school and asking to speak to Ms Rachel Smith (Principal) or Mrs Monique Egan (Assistant Principal).

The Catholic Education Office can also receive complaints directly via complaints@cg.catholic.edu.au.